UK telcos lead in online accessibility but fall down on privacy

text source: By Maggie Holland at ITPRO

Telco websites in the UK are more accessible than those in Canada or the US, but British players still need to get a better handle on privacy, according to research from The Customer Respect Group.

UK telecommunications companies are better than their North American counterparts when it comes to making their websites more accessible for people with visual impairment or mobility disabilities, according to the findings of the First Quarter 2007 Online Customer Respect Study of the Global Telecommunications Industry.

But, in contrast, we still lag behind Canada and the US when it comes to respecting the privacy of personal data, claims the report compiled by research and consultancy firm The Customer Respect Group.


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