Principles of privacy in hospitality industry

“Principles of Privacy” is a document written by Mark Haley and developed by the Technology Committee of the American Hotel & Lodging Association with a grant from the American Hotel & Lodging Educational Foundation.

There is a article available at Hotel Interactive.

PRINCIPLES OF PRIVACY
PRINCIPLES OF PRIVACY PART 2


"Protecting guest privacy means hoteliers have to set thorough and specific policies and guidelines. Here is a list of suggestions from the American Hotel & Lodging Association to help hotels define and implement sound privacy practices.
Hotel Operations Policy Elements

At registration, write down room number assignments and hand to guests across the front desk. Do not speak the number aloud.
Many experts advise requiring a photo ID issued by a government agency in order to register. Some hotels photocopy the ID, which then puts a burden on the hotel to secure and destroy the copy.
Enforce strict policies against giving out room numbers over the telephone or front desk.
Give new or duplicate keys only to registered guests who can show ID. Define a policy for guests lacking ID at the moment: Can they produce ID if admitted to the room by hotel personnel? Can they verify their address and form of payment as shown in the property management system?
Minimize the use of guest names and room numbers in radio or telephone conversations.
Do not show guest names on reports given out for newspaper drops.
Do not allow third parties to do amenity drops, bag pulls or other activities on guestroom floors.
Train room attendants to keep room assignment sheets in their pockets rather than on their carts, especially if names appear on the report.
Ensure that Expected Departure folios delivered to guest rooms the night before checkout are slid completely underneath doors all the way into the guestroom and cannot be pulled back into the corridor.
Secure express check-in or video check-out buckets so that names are not visible across the desk.
Secure reports in the back office that show guest information, especially"

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